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Oracle CX Sales Integration App - Campaign deletion synch

Erik 5601
Erik 5601 Posts: 1 Blue Ribbon

The seeded Oracle CX Sales Integration App will synch new campaigns from Eloqua to CX Sales and also synch status changes such as Activated, Deactivated, Completed, but there is no synch that takes place if a Campaign is deleted within Eloqua. This leaves Campaigns in CX Sales looking like they are live campaigns. Both Eloqua and CX Sales keep up with deletions by a dedicated flag. It would be desirable to us that when the Eloqua Campaign "Is Deleted" flag changes to "1", that it trigger an update to CX Sales to set its "Active" flag to "N", which is how CX Sales tags Campaigns that are deleted via its app. Per Oracle Support, this integration is a known gap, but not considered a bug. EMCSA-19546

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