Discussions
GREEN / Form Submission Impacted / POD 3 & 4 / RESOLVED
Our Operations Team is currently investigating an incident where form submission via API is unavailable for customers on POD 3 and POD 4. We do not currently have an ETA for resolution. The next update will be at approximately 6:00 pm UTC
Comments
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Operations Team has identified the cause and working towards service restoration. Next update will be around 10 pm UTC.
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Our Operations team is continuing to work on the API Form Submit incident which is affecting your instance today. Unfortunately an estimate on resolution time is still unclear, but this issue is still being treated with the highest priority by all teams involved. Next update will be around 2 am UTC.
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Our Operations Team continues to work towards recovering the platform and it's full functionality. Once service has been restored the backlog of remaining information will be processed and as such no data loss is expected as a result of this incident. Next update will be around 4 am UTC.
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Our cloud operations team continues to work on resolving this incident. The next scheduled update will be at approximately 6:00 am UTC.
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Our cloud operations team continues to work on resolving this incident. The next scheduled update will be at approximately 8:00 am UTC
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Our cloud operations team continues to work on resolving this incident. The next scheduled update will be at approximately 10:00 am UTC
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Our cloud operations team continues to work on resolving this incident. The next scheduled update will be at approximately 12:00 pm UTC
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Our cloud operations team continues to work on resolving this incident. The next scheduled update will be at approximately 12:00 pm UTC
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Our cloud operations team has been actively working to restore the impacted functionalities. While we are making progress, we are not satisfied with the outcome as of yet. Rest assured we are continuing to work to mitigate the situation. The next scheduled update will be at approximately 2:00 pm UTC.
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Our Operations team continues to work towards service restoration. Multiple options are being explored for service recovery. The next scheduled update will be at approximately 2:00 pm UTC
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Our Operations team is still testing out the various options to restore services. The next scheduled update will be at approximately 4:00 pm UTC
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Our Operations team has made significant progress towards full service restoration. Currently focusing on resolving the remaining blockers. The next scheduled update will be at approximately 6:00 pm UTC
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Our Operations team continues to work towards resolving the outstanding blockers. Once the impacted services are in a healthy state, team will perform further validation to ensure the system is in an optimal state. The next scheduled update will be at approximately 8:00 pm UTC.
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Our Operations team continues to troubleshoot the impacted services. The next scheduled update will be at approximately 10:00 pm UTC.
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Our Operations team has confirmed that the incident is now resolved. Form submission via API is working as expected.
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Backlog is being processed currently and should be consumed rapidly for all clients. Contacts stuck in steps need to be reflowed, this applies to both Eloqua Apps, and RestAPI:
If API Call was rejected with an error it needs to be reprocessed
If API Call was accepted then the data will be processed