Contacts with errors that are automatically redirected from an Email step in campaign lose info
Sebastiaan Van Dingenen-iODigital Posts: 140 Red Ribbon
in Dream It
When you use the automatic redirect option on errors in a campaign email step you lose the information why the person errored.
If you don't use the redirect to another step option on error the contact stays in the step and you can view the reason why he is still in the step. Once you activate the automated redirect to another step you lose your view on why they are being redirected (bounce, resend, opt-in,...).
Please foresee an option to still view the email 'errors/reasons' when customers get redirected to another step.
Would love this functionality since we also have a redirect set up for all our campaigns, since we have too many campaigns to keep monitoring the stuck contacts!