GREEN / Advisory: Bulk API & Eloqua Apps Contact Processing Impacted / POD 1, 2 & 7 / RESOLVED

Shahriyar-Oracle

Our Development Team is currently investigating an incident where clients on POD 1, 2 and 7 may experience intermittent errors when using Bulk API imports into Eloqua using json.

• The Bulk API will error out with error message ELQ-00105 error . Please follow the steps from https://docs.oracle.com/en/cloud/saas/marketing/eloqua-develop/Developers/GettingStarted/APIRequests/eloqua-status-codes.htm (see error ELQ-00105)

The following Apps may also experience intermittent failures as a side effect of the above error. Specifically, the SFDC App and CX Sales App. Apps will have pending imports / or error'ed out where the message is 'there are no messages to display".

We do not currently have an ETA for resolution, and the next update will be at 9 pm UTC

Shahriyar-Oracle

Our Development team has developed a solution and it's being tested rigorously prior to final deployment. An update will be provided post deployment.

Shahriyar-Oracle

This incident is now resolved.