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Unplanned System Issue | US Production | Status: Resolved

Manav Gupta-Oracle
Manav Gupta-Oracle Posts: 9 Employee

Environment: US Production

Start time: 01/20/2023 11:59 am EDT

End time: 01/20/2023 09:20 pm EDT

Services Impacted: Live Push and POS

Update 7 (01/20/2023 09:19 pm EDT): Your cloud service is now fully restored and operational. We apologize for any inconvenience this may have caused.

Update 6 (01/20/2023 08:45 pm EDT): We're continuing to investigate the issue. All hands are on deck on our end to further investigate. We'll keep you posted.

Update 5 (01/20/2023 06:21 pm EDT): We’re still investigating the ongoing issues with Live Push. There's no additional information to share just yet, but we’ll follow up in 60 minutes. Thanks for bearing with us.

Update 4 (01/20/2023 04:21 pm EDT): We are experiencing an issue with Live Push and Automatic Rewards.

Update 3 (01/20/2023 02:30 pm EDT)POS API issue was resolved on 01/20/2023 02:07 PM EDT.

Update 2 (01/20/2023 01:06 am EDT)We are still working on the issue.

Update 1 (01/20/2023 11:59 am EDT)The POS API is temporarily experiencing high latency.  Rest assured we are focused on resolving the issue as quickly as possible and will continue to provide regular status updates. We remain committed to your success and apologize for any inconvenience this may have caused.

Post edited by Mahesh Ghantasala-Oracle on