Can it be possible for the contacts to be deleted from Eloqua automatically?

Pramod Kumar Gudla-Support-Oracle
Pramod Kumar Gudla-Support-Oracle Principal Software EngineerHyderabadPosts: 299 Employee


Can a solution be configured to automatically delete contacts from Eloqua?

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**This post was created as part of a How to Service Request (SR)

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  • Pramod Kumar Gudla-Support-Oracle
    Pramod Kumar Gudla-Support-Oracle Principal Software Engineer HyderabadPosts: 299 Employee
    Answer ✓


    The Deduplication Rule Data Tools can be used to create a custom workflow in Program Builder to delete matched records automatically. However, this workflow is not supported. Once the contact records have been deleted there is no log of the contact entering program builder or being deleted.

    Please note that the delete activity cannot be undone. 

    The best practice for deleting contacts is to use a Deduplication Rule to create a Shared List of contacts to be deleted. This Shared List can be exported and then uploaded to Eloqua to delete the contact records. 

    Using this method the delete activity will be recorded on the Upload History found in the Settings > Integration > Inbound > Reporting menu. While the contacts are not recorded in the Upload Details, the user who completed the action and the file name are captured and can be used to reference how the contacts may have been removed.