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GREEN / Application inaccesible / All Clients -- Resolved

Ken Carneiro-Oracle
Ken Carneiro-Oracle Posts: 174 Silver Trophy
edited Aug 23, 2012 10:04AM in Eloqua System Status

**UPDATE**

10:00 a.m. EDT

Detail:

The Eloqua Technology Team has resolved the performance degradation issue that occurred on August 23rd, 2012, between 4:35 am and 5:43 am EDT. Customers would have experienced problems connecting to the application. The application is back online and is now accessible. Thank you for your continued business and patience during this situation.

Root cause:

The problem was isolated to a resource contention within the database tier. The contention was cleared and normal operations were resumed.

Actions to Prevent Future Incidents:

The Eloqua Technology Team is investigating more effective methods to manage database resource contention.

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