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Personalized Send Time Optimization

3266053 Posts: 10 Green Ribbon
edited May 18, 2017 10:50AM in Dream It

Wouldn't you love it if you always sent an email to your customers when they wanted it?

Think about it, if you have a little data as to when they open their emails, you can send them future emails at that same time.

Let's look at an example:

John and Brett get sent an email at 9 a.m. ET last Wednesday. John immediately opens his email once received (9:05 a.m. ET). Brett is a little slower and doesn’t open his email until 3:20 p.m. on Wednesday. These activities and their corresponding time are captured in Eloqua.

John and Brett are both going to be receiving an email on Friday. The default time to send this would be 9 a.m. Friday, but instead, we offset sending Brett’s email until 3:15 p.m. on Friday so it is on top of his inbox when he is likely to be checking it again.

The more data points you have, the more Eloqua will learn and land upon an optimized, and personalized time to send to each customer; your customers will be getting your email right when they are likely to check it. No need to offset by timezone, or day of the week... if they read their emails at 4 a.m. personalizing your send by timezone will only get you a little closer to where you want to be.

Post edited by Unknown User on
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