Discussions
Eloqua's Move to OCI Data Centers - Updated with details for POD 1 and 2 [March 2023]
Oracle Eloqua announced the move from our legacy data centers to Oracle Cloud Infrastructure (OCI).
Oracle has a longstanding reputation for providing innovative technologies that empower organizations to meet their most demanding business needs. One of our latest advancements is Oracle Cloud Infrastructure (OCI). As the foundation of Oracle's second-generation cloud, OCI is a purpose-built, best-in-class platform for running enterprise applications. OCI is engineered from the ground up to run mission-critical databases, workloads, and applications while providing end-to-end security. Oracle's data centers around the globe are standardizing on the new OCI architecture which will deliver even greater performance and reliability.
This move will eliminate the challenges of managing our legacy data centers and delivers greater control, predictability, performance, and availability for the Eloqua platform as we move into OCI Data Centers. Ultimately, this also gives us the ability to focus on other innovation investments and other ways to help our customers drive growth.
What to Expect
- All Eloqua environments (production and sandbox, if applicable) will be moved from the Eloqua data centers to Oracle Cloud Infrastructure (OCI) data centers starting in October 2020 and wrapping up in 2023.
- There will be no underlying geographical changes to where your Eloqua environments are located. Customers will be placed in an OCI data center in the same country as the legacy data center and their data will remain in the same country of residence as it was prior to move.
- Some Eloqua customers may need to take action to prepare for the move. More information will be provided if/when you need to take action.
Some updates specifically for POD 1 and 2:
What’s changing?We are excited to share that we’ve been able to streamline the process for our Eloqua Move to OCI. In fact, based on our experiences thus far, we’ve been able to make it less disruptive by removing the need for the additional 9-hr maintenance window that had been previously required.
So what can Eloqua customers on POD 1 and 2 expect?
- As of 23C release (August 2023), the Move to OCI will be complete for PODs 1 and 2.
- In terms of maintenance, customers can anticipate one short (2-hr) maintenance window, otherwise no other disruptions are expected for the Eloqua platform or it’s services. A specific date and time for this maintenance will be provided with a minimum of 4-6 weeks in advance notice.
- Some action may be required and you may need to work with your IT teams to make a few quick changes. See product notices outlined below:
- If you leverage an SFTP integration, MS CRM integration, or other custom integration, please review this product notice: SFTP/MS CRM Integrations and Possible Action Required - POD 1 and 2
- If you are using IP restrictions for secure.p0X.eloqua.com or if you (or a partner) has built app for Eloqua, please review this product notice: Custom Apps and IP Address Change
- A small subset of our customers may need to work with their IT teams to make some minor DNS configuration changes for their affected Eloqua Microsites. If affected, changes must be put in place between June 12 - July 14, 2023. More information: POD 1/2 -> DNS Configuration Changes for Microsites.
- If you leverage an SFTP integration, MS CRM integration, or other custom integration, please review this product notice: SFTP/MS CRM Integrations and Possible Action Required - POD 1 and 2
Timeline
Note: All dates are subject to change.
How to Prepare
- Please ensure at least one Eloqua Admin from your organization has signed to up to receive our critical communications related to the Move to OCI and other support related matters. You can follow the instructions to do so here.
- Review the Move to OCI Specific Product Notices:
- If you leverage an SFTP integration, MS CRM integration, or other custom integration, please review this product notice: SFTP/MS CRM Integrations and Possible Action Required - POD 1 and 2
- If you are using IP restrictions for secure.p0X.eloqua.com or if you (or a partner) has built app for Eloqua, please review this product notice:Custom Apps and IP Address Change
- A small subset of our customers may need to work with their IT teams to make some minor DNS configuration changes for their affected Eloqua Microsites. If affected, changes must be put in place between June 12 - July 14, 2023. More information: POD 1/2 -> DNS Configuration Changes for Microsites.
Archived Product Notices:
- If you leverage an SFTP integration, MS CRM integration, or other custom integration, please review this product notice: SFTP/MS CRM Integrations and Possible Action Required - POD 1 and 2
- -->Completed: POD 3/4 -> DNS Configurations Changes for Microsites
- --> Completed:POD 7: DNS Configuration Changes for Microsites
- --> Completed: POD 6: DNS Configuration Changes for Microsites
- --> Completed: SFTP Integration Require New IP Address
- --> Completed: CX Sales/Salesforce Integration Apps: Allowlists and Updating IP Address Required
- --> Completed: Oracle-Built Apps Maintenance Window
Q: What is OCI?
A: Oracle has a longstanding reputation for providing innovative technologies that empower organizations to meet their most demanding business needs. One of our latest advancements is Oracle Cloud Infrastructure (OCI). As the foundation of Oracle's second-generation cloud, OCI is a purpose-built, best-in-class platform for running enterprise applications. OCI is engineered from the ground up to run mission-critical databases, workloads, and applications while providing end-to-end security. Oracle's data centers around the globe are standardizing on the new OCI architecture which will deliver even greater performance and reliability.
Q: Why is Eloqua moving data centers? Why into OCI?
A: Fortunately, Eloqua can move to Oracle Cloud Infrastructure(OCI) data centers. OCI is a purpose-built, best-in-class platform for running enterprise applications. The move to OCI will eliminate the challenges of managing our legacy data centers and delivers greater control, predictability, performance, and availability for the Eloqua platform. Ultimately, this also gives us the ability to focus on other innovation investments and other ways to help our customers drive growth.
Q: When does our Eloqua environment move to OCI? How long will it take?
A: Each Eloqua environment is located in a POD. Each POD will have a 9 hour maintenance window added to accommodate the move to OCI. See the schedule above for POD specific maintenance dates.
Q: What about our sandbox? Will it be moved as well?
A: All Eloqua environments (production and sandboxes, if applicable) will be moved from the Eloqua data centers to Oracle Cloud Infrastructure (OCI) data centers starting in October 2020 and wrapping up in 2023.
Q: Can we change the date/opt out of having our Eloqua environment moved to OCI data center?
A: No, as with our releases, all customers are updated at the same time. Our legacy data centers are all being shutdown, thus the move is mandatory.
Q: Will the login page URL or passwords change? Will our SSO(Single Sign-On) be impacted with the move to the OCI data center?
A: No, there will be no changes to URLs, password or your SSO.
Q: Where will my data reside after the move to OCI?
A: There will be no changes to the country of data residence. The legacy data center and the new OCI data center your Eloqua environment will be moved to will be identical.
Q: How can I get emails about Eloqua's Move to OCI?
A: You will definitely want to ensure you or your Eloqua Admin from your organization has signed to up to receive our critical communications related to the Move to OCI and other support related matters. You can follow the instructions to do so here: https://community.oracle.com/topliners/discussion/4470679/how-to-ensure-you-receive-critical-eloqua-support-communications
Q: Is there anything we should avoid doing during the Move to OCI maintenance window?
A: The application and the various associated services will be intermittently unavailable within the duration of the maintenance window. It is also important to note that Eloqua forms and landing pages may also be occasionally unavailable during this time. Your are advised to adjust your campaigns accordingly. Please do not trigger Sandbox replications the day before the Move to OCI maintenance window for your POD. If possible, you are recommended to pause you external integrations the day of the Move to OCI maintenance window.
Q: Will I have to update any of my emails, landing pages, forms, campaigns, apps or integrations as a result of the move to the OCI data center?
A: No, generally speaking the Move to OCI should be very transparent and happen the in the background for all customers. You will not be required to change/update any emails, landing pages, forms, campaigns, or integrations. That said, there are a few scenarios where some customers may need to take action. For example, customers may need to contact their IT Team to make some quick DNS configuration changes on their behalf. Otherwise, a small group of customers on POD 1 may need to go through an IP Warming Process (Note: all customers who are affected by this have already been notified)
Group Product Manager, CX - Marketing: Eloqua
Comments
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Hello Jody,
We want to ensure, that after the migration all elements of the instance have been migrated successfully. Therefore, we are planning to do some checks afterwards.
Can you please share guidelines, how we can check the elements of the instance in the most effective way?
As the instance is quite big with lots of elements included, it´s not practical to check every email, every image, every activity line etc. for example.
How is the migration monitored from Oracle side? Are there any error log files available, which will be shared to be aware or is there the possibility of a roll back, if the issues will be too critical?
Thank you for your help in advance.
Kind regards,
Sonja
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Hello Jody, you are missing some document links on this post. Please can you update those.
Thanks
Sherine
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Please include me in these communications
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@Mukesh Satija you will want to ensure you are signed to up to receive our critical communications related to the Move to OCI and other support related matters. You can follow the instructions to do so here: https://community.oracle.com/topliners/discussion/4470679/how-to-ensure-you-receive-critical-eloqua-support-communications
Group Product Manager, CX - Marketing: Eloqua
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@João Pedro , my mistake please ignore I got the answer
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When is the POD6 move planned?
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when is POD6 move planned? please confirm
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Update June 24, 2021: Please be advised we are still working on confirming dates for the Eloqua POD 6 maintenance that was scheduled for Jan 15, 2021 but was postponed. We do anticipate the maintenance still happening in 2021, and will ensure customers are given a minimum of 60 days notice. We will provide an updated date when possible.
Group Product Manager, CX - Marketing: Eloqua
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Will the move to Oracle Cloud Infrastructure include the use of Object Storage for staging synchronization files, or will the use of an SFTP server continue?
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It is something the team has looked at, but there are no current plan for any change nor is it on a current roadmap.
Group Product Manager, CX - Marketing: Eloqua
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Followup question, will support for encrypted synchronization files be added? it's my understanding that the files must be in plain text in csv format.
