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Allow ability to change default behavior for the "Always Track New Email" feature for Eloqua Outlook

kevin.smith
kevin.smith Posts: 4 Blue Ribbon

During installation, the 'Oracle Eloqua Sales Tools for Microsoft Outlook' app defaults the "Always Track New Email" setting to ON which means that ALL email sent via Outlook will be tracked by Eloqua once the User signs into the Eloqua/Outlook application. As a best practice, we want Users to determine which emails get tracked & which ones do not & advise them during their training to turn this feature OFF. We would like the ability to change the default behavior of the "Always Track New Email" setting during the initial installation so that we do not have to train Users to turn it off as a first step of using the application & so that it is OFF when Users access the Tool for the first time.

Is this possible?

3 votes

Already Offered · Last Updated

Available under plugin Settings and also available from bulk deployment.

Comments

  • Sergio F
    Sergio F Digital Business Integration Manager Posts: 11 Bronze Trophy

    Hi Kevin -- There is a way to control this but it require intervention by you IT team to force that setting during the install process (we've never done it, and I agree it would much easier if the plugin allowed for that setting in the install process).

  • kevin.smith
    kevin.smith Posts: 4 Blue Ribbon

    Thanks, Sergio! Someone from Oracle alerted us to this a few days ago & our IT Team is testing it out now to see if it can be incorporated into the deployment procedures.

    Thanks again!

  • Sergio F
    Sergio F Digital Business Integration Manager Posts: 11 Bronze Trophy

    Hi Kevin -- Let us know how it goes on this thread -- Might have to do the same within my org. -- Regards, Sergio

  • kevin.smith
    kevin.smith Posts: 4 Blue Ribbon

    Will do, Sergio!

  • kevin.smith
    kevin.smith Posts: 4 Blue Ribbon

    Hi Sergio, just wanted to let you know that we did have our IT side adjust the settings for the application that was pushed out to change the default behavior of the Tracking feature. For Users that already had it installed, we pushed out the update just for this setting change in case anyone hadn't manually updated it during training. For new Users, this setting is configured as a part of the installation package now.

    Thanks!