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Reporting for Agent Insight UsageSummary: Reporting for Agent Insight Usage Content (please ensure you mask any confidential information): Are there reports available to see when an Agent Insight is use…JLFolkman 48 views 1 comment 0 points Most recent by Lori W-Support-Oracle Reporting & Analytics for B2C Service -
Whatspp video call feature with chat live agent ?Hello everyone, We have integrated the live agent with WhatsApp in Oracle B2C, and we are exploring whether it's possible for customers and live agents to make video cal…Kiranprasanna Dhanasekaran 64 views 2 comments 0 points Most recent by Prakash Dharamsodh Communication Channels -
How do I turn of the automation of bar charts when the dashboard is refreshed?Summary: Hello! Ever since the BUI update 3.25.03.03-b0001 our reports and dashboards containing charts are being "reloaded" when refreshed. I believe it's this change t…OBerg 65 views 1 comment 0 points Most recent by Gabriela Musat-Support-Oracle Reporting & Analytics for B2C Service