BUI Extensions
Discussion List
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Incident and Chat Translation Configuration Using Systran Translation ServiceOracle B2C Service offers translation capabilities in the Incident threads and Chat modules of the Agent Browser UI. Both features require a language detection External …Jacob George-Oracle 39 views 0 comments 0 points Started by Jacob George-Oracle Communication Channels -
Incident and Chat Translation Configuration Using OCI (Language Service and Generative AI)Oracle B2C Service offers translation capabilities in the Incident threads and Chat modules of the Agent Browser UI. Both features require a language detection External …Jacob George-Oracle 47 views 0 comments 1 point Started by Jacob George-Oracle Communication Channels
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Enabling Agents to share File Attachments with Customers Through ODA WebhooksSummary: B2C Service customers commonly use Oracle Digital Assistant (ODA) to drive communication from various channels like WhatsApp, Facebook Messenger, etc through th…Akshara Balamurugan-Oracle 67 views 0 comments 4 points Started by Akshara Balamurugan-Oracle Communication Channels
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Create system notification for agent when customer sends a new chat messageSummary: Whenever a new chat message came from End-User in B2C Service, Agent Desktop icon will blink to notify the Agent. This behaviour is not available in Agent Brows…