Analytics
Discussion List
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Identify someone in copy in the threadHello I am putting together an incident report and in one column, I would like to return which incidents were copied to a specific account. The column is working perfect…Fabio Nunes 34 views 1 comment 0 points Most recent by Gabriela Musat-Support-Oracle Reporting & Analytics for B2C Service -
Rules triggering surveyHi, is there a way to determine which rule triggers a survey in Oracle Service Cloud? Is there any built-in report available for this? Please help me locate it. Thank yo…Boby B Jacob 15 views 2 comments 0 points Most recent by Boby B Jacob Reporting & Analytics for B2C Service -
report with siblingsHello, I am trying to build a report with sibling answers. For example, the report would contain the EN ids, FR ids, and Spanish Ids. Has anyone done this? Thanks Nik -
How can I export Large Amount of records from the object at once efficiently?I need to retrieve the total records for an object that contains Millions of Records . To filter the data, I applied a "Record Created Date" filter and attempted to down…SowmyaReddy 24 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service
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The filters in the RunAnalyticsReport are not functioning as expected when used with SOAP.Hello All, We're using multiple filters in the RunAnalyticsReport API, including Creation Date, Update Date (DateTime), Product, Category, and Status. While we're able t…Deepthi Golla 33 views 4 comments 0 points Most recent by Deepthi Golla Reporting & Analytics for B2C Service -
How to stop report execution from a custom script?Hi Everyone, I have the requirement where the bulk update data is needed within the Agent Console. I have written created a Custom script. The script is funtioning corre…Praks 65 views 2 comments 0 points Most recent by Cătălin Hurjui-Support-Oracle Reporting & Analytics for B2C Service
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Is there any possible to write SQL queries in Reports of Oracle B2C Service CloudIs there any possible to write SQL queries in Reports of Oracle B2C Service Cloud? @Robert Surujbhan-OracleSowmyaReddy 52 views 3 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Report to extract Standard text sent through Rule response by systemWe have a requirement to extract all the standard text with names that are being sent by the system through rules. We tried but did not find a way to join transaction/th…Shubham Gupta-177131 11 views 1 comment 1 point Most recent by Srinath Srinivasan-Oracle Reporting & Analytics for B2C Service -
Why my Logon Reports show duplicate rows?I did a new Logon Report to show start/end by day. But it is running with duplicate rows for each Agent, I would like show one row only. I'm using account_session_histor…Leonardo Santos 43 views 5 comments 0 points Most recent by Kurt Helfrich Reporting & Analytics for B2C Service