User experience
Discussion List
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Redwood: Helpdesk notification when a SR has been updatedWe need a notification to go to the Requestor when a ticket has been updated. We have been told that this isn't possible, yet. So, we are thinking about using BIP. Has a… -
Groovy and Notification ExamplesSummary: Can anyone share their trigger and groovy script for common notifications for HR Help Desk? I have been able to create a few around changed attributes, like whe…
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Grow Landing Page – Careers of Interest and Skills Sections Not Displaying ImmediatelySummary: Hi everyone, We’re noticing an issue with the Grow landing page in Oracle HCM where the Careers of Interest and Skills sections do not appear immediately upon p…Career and Skills Product Manager 41 views 7 comments 0 points Most recent by Chris Yencer-Oracle Grow
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Replenishment Planning: Average Daily Demand and Policies Not CalculatedSummary: Replenishment Planning: Average Daily Demand and Policies Not Calculated. Content (required): We are running Replenishment Plan where 'Compute Policy Parameter'…Ramesh Choudhary 97 views 4 comments 0 points Most recent by Michael Parduhn Supply Chain Planning and Collaboration -
How to disable Classic HR Service Requests and remove the access to all users?We have decided that we will discontinue using Classic HR Help Desk. Because of that, we'd like to disable this to our system and also remove the access to all users (fo… -
Bookings Forecast Number is Capping at 10,000,000 (10 million units)Summary: An analysis of the Booking Forecast generated in the Demand Management module revealed that the generated forecast is being capped at 10 million units per month…Ramesh Choudhary 21 views 3 comments 0 points Most recent by Lekhya-Oracle Supply Chain Planning and Collaboration
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How to create a Descriptive Flex Field in HR Help Desk - Create Service Request PageSummary: Hi Team, We have a requirement to create a Flex Field of Username in Create Service Request Page. But, I'm not knowing which Module or Name I should choose to c…
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Looking for backend table to get the results for item substitute data available in plan inputsLooking for backend table to get the results for item substitute data available in plan inputs as we are facing issues due to hierarchy based relationships being defined…KRS 11 views 3 comments 0 points Most recent by Lekhya-Oracle Supply Chain Planning and Collaboration
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How to prepopulate a date fieldSummary: We need to automatically set a custom date field to 5 days after the creation date or open date of a Case. Does anyone know the expression for this? -
Securing Outbound Mails and Encrypted Email Sending in Next Gen HR Help DeskHello Oracle Community, I'm currently using the Next Gen HR Help Desk, and I'm concerned about the security of outbound emails. Can anyone provide guidance on how to sec…
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Can we dynamically attach tags to Helpdesk tickets based on the categories?We want to dynamically attach the tags for Helpdesk tickets based on the categories of the ticket? Is this functionality available? If yes, can you tell us how we can im…