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NSC Poll: What contents would you like to see in the NetSuite Support Community?
The NetSuite Support Community would like to continue curating contents to improve your NetSuite experience. Please participate in this poll for us to know what content types matter to your business. What content type would like to see more in the NetSuite Support Community? If there are specific NetSuite products or…
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Date (Actual Date - not Format) is Changing Between NetSuite UI and Excel Export on Saved Search
I have a saved search that an employee runs each evening. The columns include Region, Territory, Month of Date, Invoiced Sales, and some others. The employee who uses the saved search for her report contacted me last night to let me know that yesterday's numbers were missing. That seemed odd, as we generate daily invoices…
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How best to record Customer Deposits
We require customers to pay a deposit that we keep on file for at least 2 years. At that point, we evaluate their payment history and decide if we apply their deposit to their balance. What is the best way to record the deposit on a customer account without it affecting their balance? We have scripts that automatically…
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Supplementary QST-Only Invoices - Is it possible to issue Tax only invoices in NetSuite
Hi Does NetSuite support a tax only / supplementary QST tax invoice (zero line-item amount, tax only balance)? The entry needs shouldn't post against a revenue account. What would be the best way to handle this in NetSuite? Thank you.
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The date in excel, show different with saved search
On the saved search, the date show 14/8/2026. Then I click the export excel button and open the file it shows 13/8/2026. However I export CSV and open the file, it shows 14/8/2026. It seem like happen after upgrade by the system. So what should I resolve it.
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Group item not showing up on transfer order
Hi, we recently created group items. it works on Sales order and Purchase order form, but group item does not show up on transaction order. just wanted to check if there is any setting that can be turned on to pull group items on transaction form? thank you
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hide center tab keep menu link and move center tab to dropdown
I created a custom dashboard page using a Center Tab as an administrator. I want this dashboard to show up ONLY as a dropdown link inside my main 'Dashboard' tab menu. However, when I give roles permission to see the dropdown link, the duplicate tab forces itself onto the main top navigation bar. How do I hide the…
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How do we get costs on RMAs for drop ship items?
When we have RMAs attached to Sales Orders that were Drop Shipped, there is no cost associated and the GL impact is blank. How can we have costs applied to these transactions?
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How to filter a custom field to remove inactive rescords from available options?
Hi There I have a custom segment which has a field on this for customers. The drop down contains ALL customers including inactive ones. I can't see an option to remove the inactive records from the drop down in the custom field set up>sourcing and filtering The source list does not have entity or customer The field type is…
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SuiteTalk API / PHP Toolkit: Custom Shipping Address fields populate via API query but show blank in
Good morning, I am experiencing an issue using the PHP Toolkit (NetSuiteService.php) when creating a Credit Memo with a custom shipping address field. The Problem: When we add a Credit Memo via the SOAP API, all standard and custom fields are sent. The record is successfully created. However, the State and Zip fields…
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Create Revenue Recognition Saved Search Similar to Revenue Recognition Forecast Detail Report
Hi, I want to create a saved search to replicate the Revenue Recognition forecast detail report, as per SuiteAnswers ID 72276. But I am not able to locate Revenue Recognition Schedules or the transaction types mentioned in the article - c. Transaction Type = is any of Revenue Commitment, Revenue Commitment Reversal, Credit…
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Insert Transaction Failure: No valid, open tax period for date
Hi All Please advise any other solution as we Tax Period is already open for Aug 2026 and there is error saving Sales Invoice for one Customer from Indonesia. Insert Transaction Failure: No valid, open tax period for date - 20/8/2026. Please visit Setup > Manage Tax Periods to set up a new tax period.
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Lock/ Stop Inventory Cost Standard Netsuite Feature
Hi All, Is there Lock/ Stop Inventory Cost Standard Netsuite Feature ? Our client wants once lock transactions make inventory cost (cogs) stop running as well (not moving). Thanks
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Exam warning about data center region, but what is the danger?
Hi all, I want to take my professional administrator exam but when I'm at the checkout it highlights that the data center for this product is North America. I am based in the uk. When I click proceed to checkout I am met with a warning popup: "One or more Oracle Cloud Services are not available for provisioning within your…
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Dynamic Allocation: Allocation Journal Amount is not equal to the Amount of the sources from the I/S
Hello, What could be possible reasons why the Allocation Journal amount is not the same with the amount of the Expense Source accounts on the Income Statement for the period? Setup: - Dynamic Allocation based on headcount - Source tab: Credit Account is Set Source Accounts = 6 Expense Accounts Segmentation = All set to…
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Close Manager Tasks
Hi there I was wanting to confirm: For the custom close manager tasks, is there a way to create this in bulk? Some tasks are not one off and are recurring every month. It seems impractical if they have to be created in the UI manually Related to this, for the custom close manager tasks, is there a way to assign this to a…
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Bank Reconciliation Rules not running after bank import
I though with the latest update, the system bank reconciliation rule would run every day after the import. I would expect items to be matched on a daily business. This is what I expected: Bank items imported Tuesday for Monday Activity General Ledger Journals are created and posted on Tuesday after the bank import On…
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Display Name overrides Item Part Number on Invoices
We use a standard pdf/html form for our invoices - i.e., not an Advanced pdf/html format. If any item has an entry in the Display Name field on the item master, this Display Name will override the actual part number that appears on the Sales order, Item Fulfillment, etc. I've even checked the Printing Fields section on the…
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Center associated with a custom role not recognized
Hello, I maintain several dashboards for various roles, which use different centers. Up until last week's update, I was able to update the dashboards with the center-corresponding role. This week, however, the list of published dashboards is only visible under my admin role and when I try to publish/update a dashboard…
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Inventory Adjustment
We are building out new products in our system and as we build them and look to follow our sales workflow, we are having issues with these items being identified in the system so we can adjust inventory as needed. Each time we look to follow the process and adjust the inventory, we receive an error that it does not have a…
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Oustanding Bill balance per PO
Hi guys! I need your advice on how I can create a Report to track the outstanding balance of Bills per PO. I tried to customize the "Purchase Order History" report to include Vendor Prepayments and Bill Payments but there is no way to bring it on the report. I also tried to create the report through "Analytics" but still…
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Customizing FAM Saved Searches
Hi guys! I have Parent asset with asset type "Investment Property" and child assets with "Investment Property_Int&Mngmt Fees". But the FAM Reports and Saved Searches are grouped per "Asset Type". Is there a way to customize them and show the Parent along with Child assets to show the sum as the Total Assets = Parent Cost…
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Saved Search Not Sending Email Alerts
Hi Gurus, I have created a saved search on project which should send email alerts, as soon as the project status is changed to closed, however it is not sending email alerts. Checked bounced email address & sent email list, it hasn't triggered the email. Please suggest.
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Error when apply lease modification journal
Hi team, I have an issue when apply lease modification in the lease record. The error log only stated UNEXPECTED_ERROR: [object Object] and the lease modification journal did not created. Anyone have occured this issue? Kindly advise. Thanks
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Intelligent Close: Exceptions not updating
Hi There In the intelligent close manager, I have a number showing against a task which links to the exception: That exception has been resolved. The portlet for intelligent close manager as well as the financial exceptions manaement have both been refreshed. Why does this number not update? how do I update the intelligent…
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Retained Earning Accounts (system generated) missing from the COA
Hi Everyone: As we are doing the data migration for 2024 , I find that the Retained Earnings line automatically shows on the 2025's balance sheet And also I expect there should be a system-generated Retained earnings account for COA as well , but under Chart of account, I do not find any system generated Retained Earnings…
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Journal Entries for manual rev rec and currency revals
Hello, My Team has been using manual journal entries to manage rev rec on our extended warrenty contracts. After Invoicing, at the end of the month, they pull info from all contracts and use a journal entry to move the amounts to the Deferred account. However, I've just discovered that while they do make 3 separate journal…
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Saved Search for Google Merchant Center feed. How to pull Associated Images / web store hero image
We're building an Item saved search in Netsuite to generate a Google Merchant Center product feed later. We are tying to add a field to the saved search's Results tab that returns the URL of the default Associated Image for each item (the one that displays first/as the primary image on the item's web store product card).…
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Unrestricted search now no longer returns results to restricted users.
Hi everyone, I have this saved search that is set to run unrestricted, as Sales users typically don't have access to Purchase Orders, so that they can on this search see which items are on order and when they are due to be received. Here are the results as run by an admin. And here they are as a Sales user I fixed this…
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1 user having issues using NetSuite
Hi, one of our user sometime is having trouble with netsuite ui. she was having issue with printing picking ticket but after we switch her browser from Chrome to Microsoft Edge she stopped getting picking ticket error. but now sometimes saving a sales order, creating sales order etc she will get error message record is…