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Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Unable to submit an Online Case via SuiteAnswers

edited Jun 2, 2025 2:23PM in Ask A Guru 7 comments

I need to submit a case but the button for doing so is missing. The only button showing is for submitting by phone, but we do not pay for phone support. I have seen Article 79387 and 77808 and have followed the instructions of both and still unable to submit case thru SuiteAnswers.


Would love so insight on this.

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