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Workflow failing to trigger

edited Jun 2, 2025 2:26PM in Ask A Guru 12 comments

I have a workflow failing to trigger and I cannot see why this would be the case.

Screenshots of the set up:


As per the last screencap, this is set to execute in all contexts and event types.


With that being the case, the workflow only seems to work when creating a case record through the UI.


It fails to trigger for email case captures. Why would that be the case?

thanks

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