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Why AI is not always helping Netsuite users
AI is there to help and make things smarter but recently I noticed that sometimes it is working against us. Last week our Finance department tried to create an Intercompany Vendor Bill with expense lines. When saving the Vendor Bill they received an error:
Transaction subsidiary XXX is not valid for location YYY. Please choose a different location.
Location? We are using locations but not on Vendor Bills, the field isn’t even visible. I checked a couple of things but could not see what the issue was, suddenly I remembered that we received a Scan&Capture update. So I tried recreating the issue with Scan&Capture and without. When creating the Bill directly without Scan&Capture I did not get the error. So my assumption was that Scan&Capture was passing the location under water to the expense lines on the Vendor Bill.