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How to change Sales Account on Cash Refunds?

edited Jun 2, 2025 2:51PM in Ask A Guru 5 comments

Hello,

The finance team does not want to see Cash Refunds posting debit to online sales account. The corresponding cash sales posts credit to the online sales account and we understand that it is native NetSuite behavior. Any idea how to overcome this and instead post to another account, say "Refunds" account?

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