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Has anyone experienced credit card processing delays since MerchantE was replaced with Fortis?

edited Jun 2, 2025 2:54PM in Ask A Guru 2 comments

Has anyone experienced credit card processing delays since MerchantE was purchased by Fortis?

MerchantE payments were automatically disbursed to us within 2-3 days with no "additional information" requirement. We used MerchantE since 2017 with this trend and no additional information necessary.

Fortis payments are now being disbursed to us 5-6 days AFTER, they send an email requiring:
To complete our review, please respond with additional information and documentation. 

Information, please reply:·        

Indicate date in which services are expected to be rendered or completed if initial transaction is a deposit or partial payment   

Documentation, please provide:·         

Proof of authorization – example: the actual account-holder transaction receipt, or web purchase summary (if e-commerce transaction)

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