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New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
NetSuite AI Connector Service-specific Integration Record
An integration record is automatically installed in your account after the first connection with Claude. After the installation, users with the Administrator role and all other users with appropriate permissions can view the record by going to Setup > Integration > Manage Integrations. This record is enabled automatically regardless of account settings. This record differs from other integration records in the following ways:
- The name of the integration is populated.
- The Public Client box is checked.
- The Redirect URI field is populated.
- The Authorization Code Grant box is checked.
- The NetSuite AI Connector Service scope is enabled.
- The State and Concurrency Limit
Regards,
@Robert Nedelkow-Oracle | NetSuite Support Community Administrator
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