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Need help with SSO role login via Okta

in Ask A Guru 2 comments

I have the Administrator role without SSO and I have the Accountant role with SSO in both Production, Sandbox 1 and Sandbox 2.

I used to be able to access my SSO Accountant role for both environments from Okta Tiles.

I always did and still can access my non-SSO Administrator role by logging in to www.netsuite.com directly.

I had to change my Administrator password recently and now I cannot access my SSO role for Sandbox and through Okta..

I have logged a ticket internally with my Okta administrator but they don't know how to restore my Okta login access to my SSO roles.

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