Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
How do I get an enhancement Request created for Quality - 'Return to Vendor'
Most of my clients are in the medical manufacturing industry lately. I'm implementing qualiity into an account, and am using the newer 'return to vendor' function in the Quality Specification Context. I got it to work and create the vendor RMA. However - the item status remains as 'good'. FDA Compliance Requirements are that any items that fail quality inspections NEVER ship to a customer.
The return to vendor process leaves the item status as 'good' - as it's in the same warehouse that ships products out - there is a MAJOR concern that the items could be committed to sales orders if inventory runs low.
~angela
Angela Bayliss
Jade Global - SW Florida
Tagged:
0