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Questions about Customer Refunds & Credit Memos
I have a few questions about credit memos as they relate to refunds.
Is it possible to apply a refund to a credit memo or would the expectation always be that the credit memo comes first? I believe this is NetSuite's general workflow, but wanted to know if there was another way to do it. Team is asking if they can do the refund first and then apply it to a memo.
Secondly, is there a way to do credit memos/refunds by percentage? This would apply to orders fulfilled with our inventory and drop shipments. If so, how is it done?
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