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AE:SuiteApprovals Error

edited Mar 23, 2022 1:23PM in Ask A Guru 3 comments

Hello!

I am currently working on an approval routing for Expense Reports with SuiteApprovals. The expense report must go through the following routing, regardless of the value of the expense report, at all times. Approvers must receive an e-mail as well.

  1. First approver: employee's supervisor
  2. Second approver: accounting role

After setting up the approval rules, the first approver receives an e-mail and his approval reminders portlet updates as well. When the expense report has been approved, the record shows the correct next approver. However, there are two problems:

  1. The e-mail is sent to the submitter of the expense report, but the email says: ''originally sent to <e-mail accounting role>''. The right record is therefore taken but the email doesn't arrive somehow.

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