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Can I fix the Scheduled Billing to not charge the full amount of shipping from sales order?

edited Jun 2, 2025 2:30PM in Ask A Guru 4 comments

Hello All,

I am a newer admin, and our Sr. admin left two weeks after I started. I am trying to fix some problems that he never got around to, and one of those is the Billing Operations charging shipping on all invoices created from a sales order that has multiple fulfillments.

The way it was intended to work was to charge the customer the full shipping amount on the first invoice, and subsequent invoices would have a shipping cost of $0. What is the best way to accomplish this?

My first thought was to adjust the invoice approval workflow to only approve the first invoice on a sales order, and then kick any subsequent invoice out for manual approval, giving us a chance to adjust the shipping.

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