Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
How to process Refund for a Fully Paid Invoice?
Need input on how best to handle a refund on an invoice that has been fully paid. We would like to send a check to the customer.
See below data from Items sub tab of an invoice that has been fully paid.
Say that we wan to refund the customer $100 for the Parts - Hoist Fitness line item.
I am gathering from documentation that we are to start with a Credit on the invoice and then start the customer refund via Transaction -> Customer -> Issue Customer Refund
However, not clear on what needs to be retained/adjusted on credit memo. Below is the credit memo form
Tagged:
0