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What to do if defective merchandise is discovered at the time of merchandise sale?

What to do if defective merchandise is discovered at the time of merchandise sale?


What should NetSuite do if a defective product is discovered at the time of sale?


I have created a PuchaseOrder and all payments have been completed up to Bill Payment.

PurchaseOrder→Receipt→Bill→Bill Payment


When it comes time to create a SalesOrder and sell the product to the customer, if a defective product is discovered in the previously purchased product, it will be impossible to sell the product.

What should NetSuite do in such a case?


Should we search for past purchase orders and create an Authorize Return?

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