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Charge-based billing - Fixed Fee Rule how to resolve: 'Failure: Unexpected Error'?

edited Jun 2, 2025 2:33PM in Ask A Guru 6 comments

Hi,

I am trying to use the Project Progree rule and am seeing this error message 'Failure: Unexpected Error' everytime i try to generate charges.

Here are the steps that I followed -

  1. Created a Project Progress rule
  2. Add a project task with assignee and estimated hours (10 hrs)
  3. Tracked time against the project task (1 hr)
  4. Generated charges (after this step, I see the error)

I was able to create charges for other types of rules, for eg, expense based rule

Has anyone come accross something similar? Am i missing something here?

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