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Why am I encountering EP_00020 Error in retrieving bank details following entities XXXXX?

edited Jun 2, 2025 2:33PM in Ask A Guru 8 comments

Hello all,

I received an error - EP_00020 Error in retrieving bank details following entities XXXXX - when processing a PFA for two customers. The customer that the error is reporting on has previously had successfully processed payments with this same Bank Detail record (successful on 1/10/23).

Per SuiteAnswers ID: 69790 and this other community post, I've double-checked that the bank details are marked as primary, they aren't being used on another customer record, and the customer has the Direct Debit checkbox checked on the Bank Payment Details (Debit) tab. Can anyone assist?

Thanks!

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