Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
How to partially Downsell Contarct at the end of the term?
Hi,
I try to solve the follwoing scenario in the contract renewals module:
- I do have a contract with a contract linie item that contains quantity 5 of an item.
- These items run until 31.12 of this year
- The customer now wants to downsell a quantity of 2 out of the 5 items at the end of the term
How is this best handled?
The manual says I need to create a return authorization. Certainly, I can do this but then how do I set the cancellation dates for this Return Authorization. If I set it on 31.12 it will create a revenue arrangement which refunds 1 day (as it assumes that I refund the last day). I also cannot set it to the 1. January of the following year, as this date is after the contract end date.
Tagged:
0