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Why is the Saved Search with customized message not working with grouped results?

edited Jun 2, 2025 2:42PM in Ask A Guru 5 comments

Hey all,

Hoping someone can tell me where I'm having an issue. We have a SS to return results from a PO, based on earliest ship date. The SS returns the correct results in the UI, but the custom email doesn't does not. What am I missing here

PURCHASE ORDER


SS RESULTS SETUP


CORRECT RESULTS FROM SS UI


SS CUSTOM MESSAGE SETUP


SS EMAIL - INCORRECT

What do I need to do to have the email follow the grouping options that the UI follows?

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