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Sales Order on Payment Hold is Not Listed in the Manage Payment Holds Page

in Ask A Guru 9 comments

Tried with below steps but still cant view orders which are on hold, gateway error, verification required etc category

1. Open the Sales Order > Click Billing tab > Click Payment subtab.

2. Click Edit

3. Navigate to Billing tab > Payment subtab

4. Add payment method used (e.g. Visa, MasterCard, Amex etc.), based on the Payment Event Details

5. Make sure that Get Authorization is not checked

6. Click Save

Any leads would be appreciated.

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