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Declined Credit Card > Cancels Sales Order

edited Jun 2, 2025 2:43PM in Ask A Guru 4 comments

Hi Experts,

My client is using accepting credit card payments and using Adyen Payment Gateway. If an order is created with credit card payment, when the authorization is declined, the order is cancelled.

As compared to Cybersource payment gateway which have AVS and CSC rules how can an order remains open if authorization is declined for Adyen payment profiles?

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