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Access Managed CRM "Queues"

edited Jun 2, 2025 2:43PM in Ask A Guru 4 comments

I'm looking for a method of access rights managing certain cases within Netsuite's CRM module so that only users within a certain department can view certain cases.

For instance, a case created by inbound email should only be viewable by those with the "Support" role, and cases marked as "Help Desk" should be viewable only by those with the "Operations" (custom) role.

Is this possible?

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