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Unable to perform admin rights

in Ask A Guru 3 comments

I am a Netsuite administrator, and I am unable to change users passwords, getting an error "Only the user can change this password, as this user has access to more than one NetSuite account."

Also, I am unable to raise Netsuite ticket, It says "You do not have permission to open a case.Please contact your system administrator"

However, I am an Admin and listen in the authorized users as well.

Appreciate your help

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