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BUG: Opportunity edit and save not taking effect when clicked.

edited Jun 2, 2025 2:44PM in Ask A Guru 14 comments

Currently, a user is using the Chrome browser on a MacBook Air (M2) laptop. When editing a rich text type field in an opportunity record and clicking save, a prompt appears stating "Changes you made may not be saved." After clicking "Leave" or "Cancel," the opportunity record remains unchanged. I suspect this is due to a resolution issue, so I used the Chrome browser's toggle device toolbar to switch the page resolution and reproduced the problem. Even when using "document.getElementById('main_form').submit()" in the console, the issue persists. This problem occurred after upgrading to the latest version of NetSuite. Can the official

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