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Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Case Auto Reply

edited Jun 2, 2025 2:46PM in Ask A Guru 3 comments

Our business hours is 8AM-5PM. As such, if our customers reply to their Cases 5PM onwards, we want an auto reply saying that they reopened their cases outside our business hours or just to inform them about our business hours. Is this possible? Thank you!

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