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Unable to Print Item Serial Number in the PRODUCTION account

in Ask A Guru 4 comments

Hi Gurus,

I am facing an issue where we are not able to print the Item Serial Number in the Packing Slip PDF Template. We tried "${item.serialnumbers}" but it doesn't show any value.

The weird thing is we tested the same code in SANDBOX and the Item Serial Number is printed well, but it does not work when the same code is copied to the PRODUCTION.

And we don't use Bin too so believe this id should be correct "${item.serialnumbers}".

Did we missed out any setting?

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