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Field IDs in send email action for workflow

edited Jun 2, 2025 2:49PM in Ask A Guru 8 comments

Hi There

I have a workflow with a send email action.

It is using a custom template rather than an existing email template.

Why does the mail merge work for the fields in red boxes though not for the other fields

Resulting email:

How can I work out the correct field ids as this uses a different format to an email template?

thanks

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