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Personalized Catalog Views show no items

edited Nov 1, 2024 6:19PM in Ask A Guru 20 comments

I am having trouble getting Personalized Catalog Views working. 0 items show up, while I expected at least 3 or 4.
If I view the Shop page of the web store normally, it just shows 0 items, even when logged in.
If I troubleshoot using Advanced Preview Settings in SMT, I see a 500 error "an unexpected error occurred" on the following URL request:

https://REDACTED.app.netsuite.com/api/personalized/items?as_of_date=2024-11-01T15%3A05%3A23.290Z&c=REDACTED&country=US&currency=USD&fieldset=search&force_avoid_redirect=true&include=facets&language=en&limit=24&n=2&offset=0&pcv_all_items=F&pcv_groups=-1%2C-2%2C-3%2C1652291&pricelevel=5&sort=relevance%3Adesc&use_pcv=T
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