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Why can I not do changes in a sales order from a customer that is on hold?

edited Jun 2, 2025 2:54PM in Ask A Guru 4 comments

I marked a customer as On Hold so the billing department can not process any more orders until payment is received, but this doesn't allow us to do any type of changes in old sales orders, not even write a note.

Is there any way to block it only for new orders?

Thanks,

Andrea

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