Discussions
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Refunds before fulfilment in Netsuite Connector
Hi,
I'm using Netsuite Connector with Shopify Online and POS Sales Channels in the same Shopify storefront. POS makes it necessary to sync refunds from Shopify back to Netsuite. We're not using Invoicing in advance of fulfillment.
Does anyone have any experience on what to do with refunds for orders yet to be fulfilled? You can't sync a Cash Refund or RMA from Shopify to Netsuite through the connector without an Item fulfillment present when using bins. Consequently, reconciliation is a nightmare because there's no record in Netsuite of money being taken (Cash Sale) or refunded (Cash Refund). I also can't use the customer deposit option in Netsuite Connector because it only allows you to map to a single Payment method and bank account again causing a nightmare for reconciling Shopify Payouts and Paypal - no idea