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Restricted View Bug (Customer Payment example)

edited Nov 11, 2025 9:52AM in Ask A Guru 8 comments

Hi guys,

Is there any known defect when you select for a specific subsidiary in set preferences, that this preference is list once the user performs an action?

For example to replicate the issue:

  1. You select a specific subsidiary in the below field:

2. You go to the Customers List and you observe that the list is filtered based on this preference and when you click "View" for a specific Customer, in the "Subsidiaries" sublist only the selected subsidiary is shown.

3. You click "Accept Payment" button and create a payment for an invoice.

4. Then you Navigate back to the same Customer, and you can observe that the linkage with the preferred subsidiary is lost. In the "Subsidiaries" sublist more subsidiaries are shown now, and once you click again the "Accept Payment" button to receive another payment, the "Subsidiary" field in the Customer Payment page is not set by default to the pre-selected Subsidiary in set preferences and the dropdown list contains all the available to this Customer Subsidiaries which is confusing for the User.

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