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Sales Order Total / Closed Lines / Unbilled Orders
Please can someone confirm if what I am seeing is normal / expected behaviour?
If you close a line on a Sales Order, the value (including tax) is still included in the Total value for the Sales Order
This is a little confusing, but if this is how the system works then we can advise users accordingly…
However
We have now deduced that the 'Unbilled Orders' value that is shown on the Customer record includes only the pre-tax values of 'Open' lines on the Sales Order (i.e. it excludes any closed lines) but it seems to include the tax for all lines (including the closed lines).
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