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Why are all customers not showing in the customer drop down for Effective Date Pricing?

edited Dec 11, 2025 2:23PM in Ask A Guru 4 comments

Hi There

I am trying to create a new price update record for the effective date pricing suiteapp.

For some reason, not all customers are showing in the Customer drop down field.

The missing customers are not inactive.

I am using the administrator role.

Why would that be the case?

It's not clear why some customers appear in this drop down and others don't.

Thanks

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