Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Get Started with Redwood for Oracle Cloud HCM   Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.

For more information, please refer to this announcement explaining best practices for getting answers to questions.

Incorrect Triggers when Restoring Learning Plan Messages

edited Dec 6, 2018 10:17PM in Taleo Learn 2 comments

Summary

Triggers are duplicated for one day when restoring learning plan messages

Content

Anyone else noticing incorrect triggers when restoring learning plan messages? I opened an SR 6 months ago and now they tell me it wont be fixed until around this time next year. Hoping someone has a better solution.

We edited our default learning plan messages (7 different messages) under Communications > Messages. For example our LP Due Soon and LP Overdue messages are setup with about 5 triggers so they get email reminders before/after 28 days, 14 7, 4,1.

Then we edited an existing learning plan inactivated and restored those old messages so they used the triggers and updated text that we setup under Communications > Messages. Then we activated that message but thats when it goes bad. The triggers are not what we setup in the template. They seem to repeat but over and over for one day. 

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!