We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Incorrect Triggers when Restoring Learning Plan Messages

Received Response
24
Views
2
Comments
edited Dec 6, 2018 10:17PM in Taleo Learn 2 comments

Summary

Triggers are duplicated for one day when restoring learning plan messages

Content

Anyone else noticing incorrect triggers when restoring learning plan messages? I opened an SR 6 months ago and now they tell me it wont be fixed until around this time next year. Hoping someone has a better solution.

We edited our default learning plan messages (7 different messages) under Communications > Messages. For example our LP Due Soon and LP Overdue messages are setup with about 5 triggers so they get email reminders before/after 28 days, 14 7, 4,1.

Then we edited an existing learning plan inactivated and restored those old messages so they used the triggers and updated text that we setup under Communications > Messages. Then we activated that message but thats when it goes bad. The triggers are not what we setup in the template. They seem to repeat but over and over for one day. 

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!