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Using CPQ for IVR and other non GUI scenarios — Cloud Customer Connect
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Using CPQ for IVR and other non GUI scenarios

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edited Jan 11, 2019 4:15PM in Configure Price Quote 2 comments

Summary

Using CPQ in scenarios where no GUI is available

Content

I'm exploring the possibility of using CPQ for use cases where a customer will receive an offer from a self service channel (e.g. IVR) and, once the customer accepts that offer, I expect CPQ to handle the Configure-Price-Quote and Order creation process.

The documentation mainly talks about scenarios where CPQ interacts with a user via a GUI. The use case I'm interested in exploring is where the interaction is managed using a "man-in-the-middle" pattern in which a component will handle the exchange of information/actions to/from the customer and proxy those to CPQ.

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