Using CPQ for IVR and other non GUI scenarios

Summary

Using CPQ in scenarios where no GUI is available

Content

I'm exploring the possibility of using CPQ for use cases where a customer will receive an offer from a self service channel (e.g. IVR) and, once the customer accepts that offer, I expect CPQ to handle the Configure-Price-Quote and Order creation process.

The documentation mainly talks about scenarios where CPQ interacts with a user via a GUI. The use case I'm interested in exploring is where the interaction is managed using a "man-in-the-middle" pattern in which a component will handle the exchange of information/actions to/from the customer and proxy those to CPQ.