Using CPQ for IVR and other non GUI scenarios
SummaryUsing CPQ in scenarios where no GUI is available
I'm exploring the possibility of using CPQ for use cases where a customer will receive an offer from a self service channel (e.g. IVR) and, once the customer accepts that offer, I expect CPQ to handle the Configure-Price-Quote and Order creation process.
The documentation mainly talks about scenarios where CPQ interacts with a user via a GUI. The use case I'm interested in exploring is where the interaction is managed using a "man-in-the-middle" pattern in which a component will handle the exchange of information/actions to/from the customer and proxy those to CPQ.