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Strategic Modeling client install fails

edited Feb 7, 2019 7:08PM in Planning 2 comments

Summary

Strategic Modeling client install fails for (some but not all) users with Local Administrator privileges

Content

I have been able to install and update the Strategic Modeling client but have users who are unable to do so. We have the same versions of Windows and Excel and all users are Local Administrators on their PCs.

Windows 10 Enterprise 64-bit / Excel 2010 (14.0.7227.5000 32-bit)

The installations were done using the Run as administrator option. One user can see that version 19.02.4 was installed but the Sample.alc file is missing and the SM client is not functional. I have tried this using both the 800 and 810 versions of Smart View. Smart View itself installs and works fine for everyone. Does anyone know what else is required to make the SM client install work? 

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