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Smart View 11.1.2.5.520 - Refresh leaves blanks unless clicking "File" or on another window — Cloud Customer Connect
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Smart View 11.1.2.5.520 - Refresh leaves blanks unless clicking "File" or on another window

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edited Aug 2, 2018 2:36AM in Essbase 11 comments

Summary

Smart View 11.1.2.5.520 - Refresh leaves blanks unless clicking "File" or on another window

Content

Office 365 - Excel 2016

Hyperion Smart View 11.1.2.5.520

We have some users in our environment that are experiencing an issue were over time, the refresh option just stops working the way that it should.  Whenever you attempt to Refresh, it leaves a blank box, or sometimes clears out multiple boxes, and once you click on either "File", or in another window, all of the information is displayed.  The information shows in the formula box towards the top of the Excel spreadsheet, and doesn't happen right away when using Smart View. It only happens after they have been using it for a while.

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